Privacy Statement 

Chakra Real Estate – Privacy Policy (Australian (Individual State & Territories) Compliant)

 

Effective Date: 01/01/2026

 

Chakra Real Estate Pty Ltd
ACN: 28 693 858 981 / 693 858 981
(“Chakra Real Estate”, “Chakra Homes”, “we”, “our”, “us”)

 

Chakra Real Estate is committed to protecting personal information and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the professional conduct and confidentiality obligations imposed on real estate agents under Australian State Fair Trading legislation.

 

This Privacy Policy explains how we collect, use, disclose, store, and destroy personal information in the course of providing real estate services in New South Wales.

 

1. Our Legal Obligations

As a Real estate / Byers agency, we are required to:

• Act honestly, fairly, and professionally

• Exercise reasonable skill, care, and diligence

• Not misuse or improperly disclose confidential or personal information

• Collect only information reasonably necessary for our functions

• Destroy or de‑identify personal information when no longer required

​

These obligations arise under Australian Fair Trading Commissioner’s Guidance and the Property and Stock Agents Regulation 2022, in addition to the Privacy Act and APPs​

​

2. Personal Information We Collect

We may collect the following categories of personal information where reasonably necessary:

• Name, contact details, and current address

• Information provided during property inspections or enquiries

• Rental or purchase application details

• Proof of identity and supporting documentation (limited to what is necessary)

• Tenancy, ownership, or property‑related information

• Communication records and feedback

• Website usage data, cookies, and analytics

 

For tenancy applications, we collect information progressively and proportionately, in line with Australian state Fair Trading guidance. Information not required or relating to unsuccessful applicants is securely destroyed within a reasonable period. [wmdlaw.com.au]

 

3. How We Collect Personal Information

Personal information may be collected through:

• Open home and private inspection sign‑in registers

• Rental or purchase applications (online or paper‑based)

• Website forms, email, SMS, telephone calls, and digital marketing

• Third‑party property portals, CRM systems, and tenancy databases

• Publicly available or lawfully authorised sources

​

Providing personal information is voluntary; however, failure to provide essential information may limit our ability to offer services.

​

4. Purpose of Collection

We collect personal information only for lawful and business‑related purposes, including:

• Selling, leasing, and managing property

• Assessing tenancy and purchase applications

• Communicating with buyers, tenants, landlords, and vendors

• Providing property alerts, updates, and market information

• Complying with Australian state Fair Trading, licensing, and legal obligations

• Improving customer experience and website performance

​

We do not collect information that is excessive, irrelevant, or unrelated to these purposes. [legalvision.com.au]

​

5. Direct Marketing (Australian state Fair Trading Compliant)

We may use your personal information for direct marketing where permitted by law, including to notify you of:

• Properties you have enquired about or inspected

• Similar properties or real estate services

​

Marketing communications will:

• Be limited to relevant real estate services

• Include a clear opt‑out mechanism

• Cease promptly upon request

​

Australian state Fair Trading guidance requires that individuals be given a simple and effective way to opt out of marketing communications at any time. 

​

6. Disclosure of Personal Information

We may disclose personal information to:

• Property owners (vendors or landlords) relevant to their property

• Tenancy checking, identity verification, and reference platforms

• Contractors and professional service providers assisting our business

• Real estate software providers and CRM systems

• Government, regulatory, or law enforcement authorities where required

​

We do not sell personal information for unrelated commercial purposes.

​

7. CCTV and Surveillance (Australian State Transparency Requirements)

Where CCTV operates at properties we manage or our business premises:

• Cameras may record images of individuals

• Surveillance is used for safety, security, and asset protection

• Signage is clearly displayed notifying individuals of recording

• Footage is accessed only by authorised persons

• Recordings are retained only for as long as reasonably necessary

​

CCTV use complies with privacy transparency and notice expectations under Australian state and federal law. 

​

8. Storage, Security, and Destruction of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, or disclosure.

Security measures include:

• Restricted staff access

• Secure digital systems and cloud‑based platforms

• Confidential handling of physical records

​

Personal information that is no longer required, including unsuccessful tenancy applications, is securely destroyed or de‑identified in accordance with Australian state Fair Trading best practice.[wmdlaw.com.au]

​

9. Overseas Storage of Information

Some personal information may be stored using secure cloud providers located outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards equivalent to the Australian Privacy Principles. [legalvision.com.au]

​

10. Access and Correction Rights

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, incomplete, or outdated information

​

Requests can be made using the contact details below. Identification may be required before releasing information.

​

11. Cookies and Online Technologies

​Our website uses cookies and similar technologies to:

• Analyse site usage and performance

• Improve functionality and property recommendations

• Deliver relevant advertising

​

You may disable cookies through your browser settings, though some website features may be affected.

​

12. Contact Details

For privacy enquiries, access requests, or complaints, contact:

Chakra Real Estate Pty Ltd
📞 Mobile: +61 433 784 446
📧 Email: abi.sivaraman@chakrarealestate.com.au
🌐 Website: https://chakrarealestate.com.au

​

Attention: Privacy Officer

We aim to respond promptly and in accordance with Australian state Fair Trading expectations.

​

13. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website with the effective date clearly displayed.